Question

4 - being a serious and open-minded listener
learning objective: explain how resisting distractions, listening actively, and practicing open - mindedness can increase listening effectiveness.
which of the following best describes what it means to be empathetic toward a speaker?
a.) to color the speakers perspective with ones own
b.) to put oneself in the speakers shoes and see the issue from that perspective
c.) to work to understand what the speaker says from ones own point of view
d.) to judge the speaker based on ones own beliefs

Explanation:

Empathy in communication means understanding the speaker's perspective. Option a adds one's own perspective (not empathetic). Option c still centers on one's own view. Option d is judgmental. Option b, putting oneself in the speaker's shoes (understanding their view), aligns with empathy.

Answer:

B. To put oneself in the speaker's shoes and see the issue from that perspective