Question

youre working with an experienced associate. he insists on doing the task a certain way, but you know theres a more efficient approach.
what would you be most and least likely to do?
pick one of each
talk to your manager and suggest refresher training for all associates because you notice people arent performing the tasks correctly.
tell him that even though his way works, you know a better way. show him your approach, and recommend he always use it going forward.
tell him youd like to learn more about his approach. explain that you have other ways to do the task that have worked well in the past.
your coworkers approach works just fine. do the task his way to avoid upsetting him.

Explanation:

Analyze the workplace scenario

The scenario describes working with an experienced associate who insists on doing a task a certain way, while you know a more efficient approach. The goal is to identify the Most and Least effective actions to resolve this difference productively.

Evaluate Option 1

Using the SJT Best Practices and Situational Judgment knowledge points:

• Action: Talk to your manager and suggest refresher training for all associates because you notice people aren't performing the tasks correctly.
• Analysis: This is an overreaction that bypasses direct communication with your peer. It assumes others are doing it wrong without discussing it first, which can damage trust and waste managerial resources.

Evaluate Option 2

Using the Constructive Feedback knowledge point:

• Action: Tell him that even though his way works, you know a better way. Show him your approach, and recommend he always use it going forward.
• Analysis: While proactive, this approach is overly directive and dismissive of an experienced colleague's perspective. It lacks collaboration and may trigger defensiveness.

Evaluate Option 3

Using the Active Listening and SJT Best Practices knowledge points:

• Action: Tell him you'd like to learn more about his approach. Explain that you have other ways to do the task that have worked well in the past.
• Analysis: This is highly collaborative. By asking to learn his way first, you show respect for his experience. Sharing your alternative approach opens a constructive, two-way dialogue to find the most efficient method together. This is the Most likely action.

Evaluate Option 4

Using the Situational Judgment knowledge point:

• Action: Your coworker's approach works just fine. Do the task his way to avoid upsetting him.
• Analysis: This is completely passive. It avoids conflict at the expense of team efficiency and improvement. It fails to contribute value or share knowledge, making it the Least likely action.

Answer:

Most Likely

• Tell him you'd like to learn more about his approach. Explain that you have other ways to do the task that have worked well in the past. (Correct answer)

Least Likely

• Your coworker's approach works just fine. Do the task his way to avoid upsetting him. (Correct answer)