Question

which of the following skills can an employee use to uncover the hidden reason for a customers complaint:

○ selling

○ questioning

○ marketing

○ accounting

Explanation:

Questioning allows employees to ask targeted questions to dig deeper into a customer's complaint, revealing underlying or hidden reasons. Selling focuses on promoting products, marketing on promoting offerings broadly, and accounting on financial record-keeping—none of which directly uncover hidden complaint reasons like questioning does.

Answer:

Questioning