Question

when lucy first started as a waitress, she had to check the paper schedule on the bulletin board. now there is new scheduling software that she can access from her phone. what was lucy’s likely emotional reaction to this digital communication change?
○ irritation because her workplace did not seem as far as it used to from her days off
○ sadness because her manager used to leave little drawings on the paper schedule.
○ happiness because she can see her own schedule and everyone else’s, even when the restaurant is closed.

Explanation:

To determine Lucy's likely emotional reaction, we analyze each option:

• Option 1: Irritation from workplace seeming "closer" on days off is less likely as digital access is more convenient, not a negative trigger for most.
• Option 2: Sadness over manager's drawings is a very personal and less common reaction to a general digital communication change in scheduling.
• Option 3: Happiness makes sense because the new software allows her to access schedules (her own and others) even when the restaurant is closed, providing convenience and flexibility, which is a positive outcome of digital communication change.

Answer:

C. Happiness because she can see her own schedule and everyone else’s, even when the restaurant is closed.