Question

what is the percent utilization for customer b? customer service calls customer a b c d e time, in hours 1.5 1 1.5 0.5 0.5?%

Explanation:

Step1: Calculate total time

First, find the total time for all customers. Sum the hours: \(1.5 + 1 + 1.5 + 0.5 + 0.5 = 5\) hours.

Step2: Calculate utilization for B

Percent utilization for Customer B is (Time for B / Total Time) * 100. So, \(\frac{1}{5} \times 100 = 20\).

Answer:

20