Question

in the three ps for handling complaints, what does it mean to be polite? (1 point)
using good manners with all customers.
acting in a professional way for the company.
being patient during long customer responses.
explaining the repair process to the customer.

Explanation:

The term 'Polite' in the context of handling complaints directly relates to using good manners. Acting professional (could be part of a broader approach but not the direct meaning of polite here), being patient (a different aspect - patience), and explaining repair process (a specific action) do not capture the essence of being polite as well as using good manners. Good manners are the core of what it means to be polite when interacting with customers.

Answer:

Using good manners with all customers.