Question

your team is struggling; there have been missed goals, more complaints, and attendance issues. you believe this is due to a decrease in team morale.

1 which statement is most like how you would respond?

select a statement

meet with each team member and discuss how to improve things. create an action plan based on what you learn.

hold your associates accountable for the problem. try to change their attitudes, and challenge them to create a solution. rely on them to raise morale.

dont try to fix everything at once. focus on one key metric and set goals for your team.

consult with your manager and other high performers. ask for suggestions on how they keep morale high.

Explanation:

Analyze the core problem

Using the Situational Judgment knowledge point
The team faces multiple issues (missed goals, complaints, attendance) linked to low morale. The goal is to find the most effective leadership response.

Evaluate Option 1

Using the Supportive Leadership and Active Listening knowledge points
Meeting individually to listen and co-create an action plan directly addresses morale through collaboration and empathy.

Evaluate Option 2

Using the Situational Judgment knowledge point
Shifting blame to associates and demanding they raise morale is unsupportive and likely to worsen team dynamics.

Evaluate Option 3

Using the Situational Judgment knowledge point
Focusing on a single metric ignores the root cause of low morale and fails to engage the team.

Evaluate Option 4

Using the Situational Judgment knowledge point
Consulting external sources avoids direct leadership action and fails to address the unique needs of your specific team.

Answer:

• Meet with each team member and discuss how to improve things. Create an action plan based on what you learn. (Correct answer)
• Hold your associates accountable for the problem. Try to change their attitudes, and challenge them to create a solution. Rely on them to raise morale.
• Don't try to fix everything at once. Focus on one key metric and set goals for your team.
• Consult with your manager and other high performers. Ask for suggestions on how they keep morale high.