Question

started: dec 7 at 9:59pm
quiz instructions
this unit exam will assess your understanding of the assigned reading and concepts assignments from throughout
the course, with some extra emphasis on unit 3, which was not assessed on the unit 1 and unit 2 exams.
be aware that you will not be allowed any additional attempts on this unit exam. be sure to review the assessed
material before beginning.
this exam has a 60 - minute time limit.
question 27 5.5 pts
______ staff the phones, respond to internet live chat, or respond to e - mail and solve
problems for customers or employees, either remotely or in person.
○ helpdesk analysts
○ computer support technicians
○ interface designers
○ telecommunications technicians

Explanation:

Helpdesk analysts are responsible for handling phone calls, live chat, and email inquiries to assist customers or employees. Computer support technicians focus more on hardware and software maintenance. Interface designers work on user - interface aspects. Telecommunications technicians deal with communication systems.

Answer:

Helpdesk analysts