Question

read the text.
when my new knit hat arrived in the mail, i was skeptical because the box featured a picture of an obnoxiously bright orange hat. however, i discovered that the hat was actually a beautiful rust color with a fun, squishy pom - pom on top. you can imagine my disappointment, though, when the hat unraveled in the wash after a few short weeks. i almost cried when i opened the washing machine and found a tangled mess of yarn instead of my favorite winter accessory.
i called knit wits customer service, and the friendly woman on the phone, amy, apologized and immediately sent out a replacement. unfortunately, the new hat unraveled in much the same fashion. when amy sent me another replacement hat, she thoughtfully included detailed instructions about how to properly care for the hat. not only that, she also sent me a matching scarf and mittens for free! i really want to be annoyed with knit wits, but i simply cannot be upset after amys fabulous assistance.
which sentence best summarizes the authors point of view about knit wits?
knit wits attentive customer service outshines any flaws in their products.
knit wits is dedicated to providing its customers with products that are durable and high quality.
knit wits makes matching hat, glove, and scarf sets, but their color choices are tacky.

Explanation:

The author initially had issues with the hat (it unraveled). But Knit Wits' customer service (Amy's actions like sending replacements, including care instructions, and giving free matching items) made the author not be annoyed. This shows customer service overcame product flaws. The second option is wrong as the product had flaws (unraveled). The third option's "tacky color choices" isn't the main point; the main is customer service vs product flaws.

Answer:

Knit Wits' attentive customer service outshines any flaws in their products.