Question

question #2 which of the following is incorrect about giving customers the right change? select the correct response, then click submit. a place the bills the customer gives you across the drawer until you’ve handed the customer their change b count the change back to the customer after counting it to yourself c count the change to yourself before counting it to the customer d resolve all cash - related complaints yourself

Explanation:

To determine the incorrect statement about giving customers the right change, we analyze each option:

• Option A: Placing the customer's bills across the drawer until change is given is a standard practice to ensure accuracy.
• Option B: Counting change back to the customer after counting it to yourself is a correct method (counting up).
• Option C: Counting change to yourself before counting to the customer is redundant; the correct method is to count up (from the purchase amount to the amount tendered) directly to the customer, so this is incorrect.
• Option D: Resolving cash - related complaints yourself is a part of good customer service in handling change - related issues.

Answer:

C. Count the change to yourself before counting it to the customer