Question

question 83
1 pts
an employee is walking through the businesss facility and is questioned by a
customer about something with which s/he is not familiar. what should the
employee do?

locate an employee who can assist the customer

introduce the customer to another employee

attempt to answer the customers question

politely say, \sorry, i dont work in this area.\

Explanation:

When an employee is unfamiliar with a customer's question, the best practice is to ensure the customer gets accurate help. Locating a knowledgeable employee addresses the customer's needs effectively, unlike guessing (which risks misinformation) or dismissing the customer (which is poor service). Introducing to another employee is vague, while directing to a capable one is specific and helpful.

Answer:

Locate an employee who can assist the customer