Question

question 78
which of the following is a potential cost of customer complaints:

loss of employees

loss of merchandise

loss of sales

loss of tax breaks

Explanation:

Customer complaints often lead to negative word-of-mouth, reduced customer loyalty, or customers switching to competitors, directly resulting in loss of sales. The other options (loss of employees, merchandise, tax breaks) are not typical direct costs of customer complaints.

Answer:

C. Loss of sales