Question

question 16

thad works in an organization where he serves the local population of customers in ways that are distinct from other divisions located in other countries.

thad works in what type of organizational structure?

matrix structure
geographic structure
networked teams
virtual structure

Explanation:

Analyze the scenario details

The scenario describes Thad working in an organization where he serves a "local population of customers" in ways that are "distinct from other divisions located in other countries." This indicates that the organization is divided into units based on location or region to cater specifically to the unique needs of local markets.

Evaluate the organizational structures

• Matrix structure: Combines two or more organizational structures (typically functional and divisional/project), resulting in dual reporting relationships. The scenario does not mention dual reporting or cross-functional project teams.
• Geographic structure: Organizes divisions based on the physical locations or regions they serve. This allows each division to focus on the specific preferences, cultural differences, and requirements of its local customer base, distinct from other regions or countries. This matches the scenario perfectly.
• Networked teams: A fluid structure where independent teams collaborate across boundaries. The scenario focuses on regional/country-based divisions rather than collaborative networks.
• Virtual structure: A highly decentralized organization with little or no physical head office, relying on technology to connect people. The scenario emphasizes local customer service in distinct country-based divisions.

Apply the organizational structure concept

Using the Organizational Structure knowledge point, we identify that dividing an organization by location to serve distinct regional customer needs is the definition of a Geographic structure.

Answer:

• (A) Matrix structure
• (B) Geographic structure (Correct answer)
• (C) Networked teams
• (D) Virtual structure