Question

pretend for a moment you are a receptionist in a skilled nursing facility. youre expecting a new resident, mr. rodriguez, to arrive at the facility this afternoon. he is an 85 - year - old gentlemen who is coming for several days of rehabilitation prior to being released to his home. his wife, age 82, is awaiting hip replacement surgery and walks with a cane. you happen to look out the glass door to see the taxi pull up and you see mr. rodriguez and his wife are in the car. the taxi driver does not get out of the car to open the door for his passengers. you observe their struggle to exit the taxi. what do you think the admit and his wife are feeling at this point? (4 points) describe what action you would take in this circumstance. (4 points) explain what kinds of skills you would be demonstrating by taking this action. (4 points)

Explanation:

1. Feelings of Mr. Rodriguez and his wife: They might feel frustrated due to the taxi - driver's lack of assistance and the difficulty in getting out of the taxi, especially considering their ages and Mrs. Rodriguez's mobility issues.
2. Action: As a receptionist, I would quickly go outside to help them exit the taxi, ensuring their safety and comfort.
3. Skills demonstrated: Empathy, as I understand their situation; customer - service skills, by providing immediate assistance; and problem - solving, by addressing the issue of their difficulty in exiting the taxi.

Answer:

1. They might feel frustrated.
2. Go outside to help them exit the taxi.
3. Empathy, customer - service skills, problem - solving skills.