Question

packs of hard seltzer and several bottles of vodka close to a college campus. at drop - off you ask the recipient are you at least 21? they say yes, but based on the circumstances you suspect they are underaged. what should you do?
politey inform them that you cannot complete the delivery. indicate in the app that the customer does not have valid id and follow steps to return the order
hand over the order to the individual and then complete the age verification process
call uber support to cancel the trip

Explanation:

When delivering alcohol, ensuring the recipient is of legal age (21 in the US for alcohol) is mandatory. If you suspect the recipient is underaged despite their claim, you must not complete the delivery. The first option follows proper protocol: inform them you can’t deliver, mark the issue in the app (customer lacks valid ID - or in this case, suspected underage which ties to ID/age verification failure), and return the order. The second option is wrong as handing over alcohol to a suspected underage person violates laws and policies. The third option (calling support to cancel) is not the standard first step; the proper action is to handle the delivery refusal and return as per the app’s process for age - related issues.

Answer:

A. Politely inform them that you cannot complete the delivery. Indicate in the app that the “customer does not have valid ID” and follow steps to return the order