Question

5 - business skills for success

learning objective: compare the skills needed to be successful in the workplace.

which skill is most clearly shown when an employee resolves a team conflict by promoting open discussion and assisting members in reaching an agreement?

a.) customer service
b.) communication
c.) time management
d.) data analysis

Explanation:

Analyze the scenario

An employee resolves a team conflict by promoting open discussion and assisting members in reaching an agreement.

Evaluate the options

• Customer service focuses on interacting with and satisfying external clients.
• Communication involves active listening, facilitating dialogue, and negotiating to resolve internal disputes.
• Time management relates to scheduling and efficiency.
• Data analysis involves interpreting quantitative or qualitative information.

Select the best fit

Promoting open discussion and facilitating agreement directly demonstrates strong communication skills.

Answer:

• a.) Customer service
• b.) Communication (Correct answer)
• c.) Time management
• d.) Data analysis