Question

after successfully solving a problem for a customer, you should take all of the following steps, if possible, except:

• notify the customer that the problem has been resolved and what, if anything, should be done next.
• thank the customer for his/her patience and apologize for any inconvenience he/she may have experienced.
• avoid any explanation of what caused the problem, even if the customer requests an explanation.
• make note of the customer’s issue and how it was resolved to help deal with any future issues.

Explanation:

In customer service, transparency and addressing customer concerns (including explaining problem causes when requested) is important. Notifying the customer of resolution, thanking/apologizing, and documenting the issue are good practices. Avoiding explanation even when requested is not a recommended step.

Answer:

C. Avoid any explanation of what caused the problem, even if the customer requests an explanation.