Question

as youre walking to your terminal you overhear someone trying to upgrade their seat. they are yelling at the employee, who asks them to remain calm. they respond by shouting, \i am calm!\ q2 when the customer yells \i am calm,\ what function of non - verbal communication are they displaying? select the correct option, and then select the submit button. reinforcing substituting contradicting

Explanation:

The customer's verbal statement ("I am calm") directly conflicts with their non-verbal behavior (yelling, an expression of agitation). This mismatch means their non-verbal communication contradicts their verbal message, which is the defining trait of the contradicting function of non-verbal communication.

Answer:

Contradicting