Question

you witnessed a security breach that affects network safety and the customer data we store. you are worried that if you say anything, you may lose your job. what options are available to you for this situation?
select one:
○ a. report the issue anonymously to the corporate security line (800 - 424 - 1286).
○ b. report the issue to your coach who will then report the issue to it security.
○ c. let the it department take care of it. this is beyond your scope of responsibility.
○ d. both a and b are correct.

while on a call, you usually document pertinent information about the conversation. which of the following should not be in your notes?
select one:
○ a. the credit card information of the customer.
○ b. your customer’s shipping and billing address.
○ c the telephone number and email address of the customer.
○ d. all of the above.

which of the following indicates a phishing attempt?

Explanation:

First Question (Security Breach Situation)

• Option A: Reporting anonymously to the corporate security line is a valid way to report security breaches without revealing one's identity, which addresses the fear of job loss.
• Option B: Reporting to the Coach who then reports to IT Security is also a proper internal reporting channel.
• Option C: Ignoring the issue by saying it's beyond scope is unethical and against security protocols.
• So both A and B are correct actions for reporting the security breach.

• Credit card information is sensitive and should not be documented in notes due to security and privacy regulations. Shipping/billing addresses, phone numbers, and email addresses (options B and C) might be necessary for business purposes in some cases, but credit card info (option A) is strictly confidential and should not be in notes.

Answer:

d. Both A and B are correct.

Second Question (Call Notes)