Question

which are options for determining what a customers service needs are? choose three answers.
make phone calls
send out surveys in local newspapers
survey customers in the area
survey companies that perform similar services
talk with individuals interested in the service

Explanation:

To determine customer service needs, we analyze each option:

• "More phone calls" is not a direct way to determine needs (it's a communication method, not a needs - assessment tool).
• "Send out surveys in local newspapers" can reach a wide local audience to gather information about service needs.
• "Survey customers in the area" directly targets the relevant customer base to understand their needs.
• "Survey companies that perform similar services" would give insights into industry standards and customer needs from a competitive perspective, but it's not as direct as surveying the actual customers.
• "Talk with individuals interested in the service" directly interacts with potential customers to identify their service needs.

So the three options are "Send out surveys in local newspapers", "Survey customers in the area", and "Talk with individuals interested in the service".

Answer:

• Send out surveys in local newspapers
• Survey customers in the area
• Talk with individuals interested in the service