Question

1. which of the following statements from chapter 8 are true? select all that apply.

communication is the process of exchanging messages between a sender and a receiver and these messages can be about information, ideas, or feelings.
the simplest and often most effective way to influence others is to learn their needs and propose a way to fulfill them.
using email is the method of choice for fast, informal communication for people inside or outside the company.
most businesses and marketing jobs require an ability to communicate a message clearly, concisely, and courteously by speaking and writing.

1. people usually speak in order to persuade, to entertain, and to...

draw a conclusion.
enumerate
inform.
generalize.

Explanation:

Question 7

1. For the first statement: Communication does involve exchanging messages (info, ideas, feelings) between sender - receiver, so this is true (should be checked).
2. Second statement: Understanding others' needs and fulfilling them is an effective influence method, true.
3. Third statement: Email is a fast, informal communication method for internal/external, true.
4. Fourth statement: Business/marketing jobs need clear communication (speaking/writing), so this is true (should be checked).

The main purposes of speaking are to persuade, entertain, and inform. "Draw a conclusion", "enumerate", and "generalize" are not primary general speaking purposes like inform.

Answer:

• The statement "Communication is the process of exchanging messages between a sender and a receiver and these messages can be about information, ideas, or feelings." (should be checked)
• The statement "The simplest and often most effective way to influence others is to learn their needs and propose a way to fulfill them." (checked, correct)
• The statement "Using email is the method of choice for fast, informal communication for people inside or outside the company." (checked, correct)
• The statement "Most businesses and marketing jobs require an ability to communicate a message clearly, concisely, and courteously by speaking and writing." (should be checked)

Question 8