Question

which of the following are examples of open ended questions you can ask a customer? (check all that apply)
\have you received your order yet?\
\could you please tell me more about that?\
\what steps have you taken so far to try to resolve the issue?\
\what can i help you with today?\

Explanation:

Open - ended questions are those that cannot be answered with a simple "yes" or "no" and encourage the respondent to provide detailed information.

• "Have you received your order yet?" is a closed - ended question as it can be answered with "yes" or "no".
• "Could you please tell me more about that?" asks for more details, so it is open - ended.
• "What steps have you taken so far to try to resolve the issue?" asks for a detailed account of the steps, so it is open - ended.
• "What can I help you with today?" asks for a detailed description of the customer's needs, so it is open - ended.

Answer:

B. Could you please tell me more about that?
C. What steps have you taken so far to try to resolve the issue?
D. What can I help you with today?