Question

where are the mail merge options located in word 2016?
mailings tab, start mail merge group
mailings tab, preview results group
insert tab, mail merge group
references tab, research group

Explanation:

In Word 2016, the mail merge options are located in the Mailings tab. The Start Mail Merge group within the Mailings tab contains the necessary commands to initiate and manage a mail merge process. The Preview Results group is for previewing the merged results, not for starting the merge. The Insert tab is mainly for inserting various elements like tables, pictures, etc., and does not have the mail merge options. The References tab is for tasks related to citations, captions, etc., and the Research group in it is not related to mail merge.

Answer:

Mailings tab, Start Mail Merge group