Question

when working with an individual:

dont make promises you cant keep.

small promises are okay even if youre unsure they will come true. big promises will create more issues.

it is not a good idea to ponder thoughts internally. openly discuss them with the individual being served in order to give them hope.

in all situations, assure the individual receiving services that things will work out in their favor.

Explanation:

Analyze the professional communication options

The question asks for the correct practice when working with an individual receiving services.

• Option 1: "Don't make promises you can't keep." This aligns with establishing trust, maintaining professional boundaries, and ensuring ethical standards.
• Option 2: "Small promises are okay even if you're unsure..." Making promises without certainty undermines trust and professional integrity.
• Option 3: "It is not a good idea to ponder thoughts internally..." Openly sharing unvetted thoughts or false hope is unprofessional and can lead to boundary violations.
• Option 4: "In all situations, assure the individual... things will work out in their favor." This is unrealistic and can mislead the client, violating honest communication standards.

Determine the correct choice

The first option is the only standard professional guideline that preserves client trust and professional boundaries.

Answer:

• (A) Don't make promises you can't keep. (Correct answer)
• (B) Small promises are okay even if you're unsure they will come true. Big promises will create more issues.
• (C) It is not a good idea to ponder thoughts internally. Openly discuss them with the individual being served in order to give them hope.
• (D) In all situations, assure the individual receiving services that things will work out in their favor.