Question

when receiving a bomb threat over the phone, a healthcare worker should:
(click on all that apply).

• attempt to get the caller to speak with a manager or administrator
• keep the caller on the line as long as possible while another person dials 911 to report the call
• pay close attention to the callers voice, accent, and any possible background noises
• be prepared to report specific details about the call to the police

Explanation:

🆕 New Concept Discovered: Bomb Threat Response Protocols
Standard emergency procedures for handling phone threats.

Step 1: Evaluate transferring the call

Attempting to transfer the caller to a manager or administrator is not recommended. Transferring the call increases the risk of disconnecting the caller, losing valuable information, and reducing the time the caller remains on the line. The person who answers the call should stay on the line.

Step 2: Evaluate keeping the caller on the line

Keeping the caller on the line as long as possible is a standard protocol. It allows the receiver to gather more information, and having another person simultaneously dial 911 ensures law enforcement is notified immediately without alerting or disconnecting the caller.

Step 3: Evaluate analyzing the caller's voice and background

Paying close attention to the caller's voice, accent, and background noises is critical. These details (such as gender, age, emotional state, background traffic, or machinery) provide vital clues for law enforcement to identify the caller and assess the threat level.

Step 4: Evaluate reporting specific details

Being prepared to report specific details to the police is essential. Standard procedures involve using a bomb threat checklist to document the exact wording of the threat, the time of the call, and any specific details about the location of the device if mentioned.

Answer:

• Keep the caller on the line as long as possible while another person dials 911 to report the call
• Pay close attention to the caller's voice, accent, and any possible background noises
• Be prepared to report specific details about the call to the police