Question

when a patient misses a recurring follow - up appointment, besides contacting the patient, which of the following actions should the medical administrative assistant take? document in the health record and reschedule the appointment. inform the insurance provider. resend the welcome material. automatically assess a no - show fee.

Explanation:

When a patient misses a follow - up appointment, proper documentation in the health record is crucial for maintaining accurate patient records. Rescheduling the appointment ensures continuity of care. Informing the insurance provider is not typically the immediate next step unless there are specific pre - arranged protocols (which are not indicated here). Resending welcome materials is irrelevant to a missed follow - up. Automatically assessing a no - show fee may be a policy in some places, but it should be done after proper communication and not as the first step after just contacting the patient. Documenting and rescheduling is the most comprehensive and appropriate action that addresses both record - keeping and future care.

Answer:

Document in the health record and reschedule the appointment.