Question

what is the first step audrey should take?
refer to the troubleshooting checklist.
scan the computer for viruses.
remove all unwanted files from the computer.
pay to have a technician repair the computer.

Explanation:

When troubleshooting a computer issue, the first step is usually to refer to a troubleshooting checklist. This helps in systematically identifying and resolving common problems. Scanning for viruses (which might be a later step if software - related issues are suspected), removing unwanted files (more of a maintenance or performance - related step), or paying for a technician (a last resort if self - troubleshooting fails) are not the initial steps.

Answer:

Refer to the troubleshooting checklist.