Question

a user reports that he is unable to access data on an external hard drive. you investigate the problem and determine that the usb cable connection to the hard drive is damaged. you replace the cable.
which of the following actions should you take next?
document the problem and solution.
test the solution.
create an action plan.
determine if escalation is necessary.

Explanation:

After replacing the USB cable (the solution to the problem of not accessing the external hard drive data), the next logical step is to test if the solution worked. Documenting is done after verifying the solution works, creating an action plan is done before implementing solutions, and determining escalation is for when the solution doesn't work or is beyond scope. So testing the solution (checking if the user can now access the data) is the appropriate next step.

Answer:

B. Test the solution.