Question

questions 11 through 13 refer to the following passage.
what is the purpose of this advice?
when you submit a resume for a job, it is essential that you include a cover letter. below is a sample letter.
dear ms. livingston:
(5) i was excited to see your job posting in the oregonian for a customer service representative. please consider this letter and enclosed resume an application for the position.
(10) i graduated from culver community college with an associate degree in communications. my school experience gave me strong communication skills that will help me handle telephone calls, (15) solve customer problems, and write letters and reports.
while i was in school, i participated in an activity that helped me prepare for this job. on a volunteer basis, i developed (20) public relations material for the boys and girls club. since graduating, i have been a customer service representative in portland for five years, and have been regularly given the \employee of the (25) month\ award by my department.
i will be in the corvallis area from march 15 to 17. please let me know if you can schedule me for an interview during that time. thank you for your (30) consideration.
sincerely,
andy parker

1. which of the following summarizes the main idea of the second and third paragraphs?

(1) andy graduated from culver community college.
(2) andy’s education, service, and work experience qualify him for the job.
(3) the best education for a customer service representative is a degree in communications.
(4) andy has already been a customer service representative, so he is qualified.
(5) handling customer complaints is a major part of the job.

1. based on the letter, which of the following best describes andy parker’s personality?

(1) playful
(2) competent
(3) demanding
(4) shy
(5) self - centered

1. to his surprise, andy received a letter from ms. livingston inviting him to apply for another job. based on andy’s background, which of the following is the most likely position?

(1) video promoter
(2) computer programmer
(3) customer relations specialist
(4) office manager
(5) event organizer

Explanation:

Question 11

To solve this, we analyze the second (lines 10 - 15) and third (lines 16 - 25) paragraphs. The second paragraph talks about Andy's education (Associate Degree in Communications) and how it gives him skills for the job. The third paragraph talks about his volunteer work (developing PR material) and his work experience as a customer service representative (with awards). So together, they show his education, service, and work experience qualify him for the job. Option (1) is just about graduation, (3) is about best education (not the main idea), (4) says he already was a rep (but the paragraphs also include education and volunteer work), (5) is about a job part (not the main idea of the two paragraphs).

We look at Andy's background: he has a relevant degree, volunteer experience preparing for the job, and five years of customer service experience with "employee of the month" awards. "Competent" means having the necessary skills or ability, which matches his qualifications. "Playful" (1) is not related, "demanding" (3) would be about being hard to satisfy, "shy" (4) is not shown, "self - centered" (5) is also not shown.

Andy's background is in customer service (five years as a representative, communication skills from degree, volunteer work related to PR/customer - facing). A customer relations specialist would require customer service and communication skills, which match his background. A video promoter (1) is more about marketing videos, a computer programmer (2) needs programming skills (not shown), an office manager (4) needs management skills (not his focus), an event organizer (5) needs event - planning skills (not shown).

Answer:

(2) Andy’s education, service, and work experience qualify him for the job.

Question 12