Question

question 9 (1 point)
listen
the most important reason for health care professionals to develop excellent phone skills is to:
increase their chances for promotion.
work more efficiently.
project a positive image of their facility.
impress the public with their professionalism.
question 10 (1 point) ✓ saved
listen
an appropriate goal of patient education is to:
reassure patients about the level of care they are receiving.
impress patients with the health care professionals knowledge.
present many facts.
encourage patients to make positive changes.

Explanation:

• Question 9: In healthcare, the phone is often the first point of contact for patients. A positive phone interaction projects a good image of the facility. While promotion, efficiency, and professionalism are factors, the facility's image is central as it impacts patient trust and choice.
• Question 10: Patient education aims to empower patients. Encouraging positive changes (like lifestyle modifications for better health) is a key goal. Reassurance is more about emotional comfort, impressing with knowledge is not the main aim, and presenting facts without a change - oriented goal is insufficient.

Answer:

• Question 9: project a positive image of their facility.
• Question 10: encourage patients to make positive changes.