Question

question: 1 of 5
a pharmacy technician notices a class iii recall has been issued for a prescription that a patient is picking up. which of the following actions should the technician take?

• ask the patient to call their prescriber and request a change in their medication.
• inform the patient that their medication could cause serious health problems or death.
• refer any questions asked by the patient to the pharmacist.
• destroy the medication and fill the prescription with a substitute.

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Explanation:

In pharmacy practice, when a medication recall (Class III here) is noted, the technician should refer patient questions to the pharmacist as pharmacists have the expertise to handle such situations. Asking the patient to call the prescriber isn't the tech's role, informing about serious risks is not the tech's scope, and destroying/ substituting without proper process is incorrect. So the correct action is to refer questions to the pharmacist.

Answer:

Refer any questions asked by the patient to the pharmacist. (The option: Refer any questions asked by the patient to the pharmacist.)