Question

question 13

a major implication of herzbergs motivator-hygiene theory describes how managers should focus their efforts and attention.

what response best reflects the counterintuitive idea of what they should focus on, based on the theory?

managers should focus more on motivators than on hygiene.
managers should focus equally on hygiene and motivators.
managers are free to choose what to focus on between motivators and hygiene.
managers should focus more on hygiene than on motivators.

Explanation:

Analyze the core of Herzberg's theory

Using the Herzbergs Motivator-Hygiene Theory knowledge point

Herzberg's Two-Factor Theory distinguishes between motivators (which create satisfaction) and hygiene factors (which prevent dissatisfaction). The theory posits that satisfaction and dissatisfaction are independent dimensions, meaning that simply eliminating hygiene-related dissatisfaction does not lead to motivation.

Identify the counterintuitive implication

Using the Motivator Factors and Hygiene Factors knowledge points

The counterintuitive implication is that to truly motivate employees, managers should not focus primarily on hygiene factors (like pay or working conditions) once they are acceptable. Instead, they must focus more on motivators (like recognition, responsibility, and growth), which is counterintuitive to traditional management practices that overemphasize hygiene factors.

Evaluate the given options

Using the Herzbergs Motivator-Hygiene Theory knowledge point

• Option 1: "Managers should focus more on motivators than on hygiene." This directly aligns with the theory's counterintuitive recommendation that true motivation comes from motivators, not hygiene.
• Option 2: "Managers should focus equally on hygiene and motivators." This contradicts the theory's emphasis on motivators for driving performance.
• Option 3: "Managers are free to choose what to focus on..." This ignores the structural guidance of the theory.
• Option 4: "Managers should focus more on hygiene than on motivators." This is the opposite of Herzberg's core recommendation.

Answer:

Question 13

• (A) Managers should focus more on motivators than on hygiene. (Correct answer)
• (B) Managers should focus equally on hygiene and motivators.
• (C) Managers are free to choose what to focus on between motivators and hygiene.
• (D) Managers should focus more on hygiene than on motivators.