Question

question 9
12 pts
carson is the manager of cutters consulting, a consulting company composed of professionals from different fields. in such a company, carson would be wise to:
bring the organization immediately into revitalization.
have little formalization.
use as much authority as much as possible.
discourage horizontal communication because it violates the chain of command.

Explanation:

Analyze the organization type

The company, Cutter's Consulting, is described as a consulting firm composed of professionals from different fields. This represents a professional organization or professional bureaucracy where the core work is performed by highly trained specialists who require autonomy to apply their expertise.

Evaluate structural requirements

In professional service firms, highly skilled professionals rely on their specialized training and internalized professional standards rather than rigid rules or close supervision. Therefore, a high degree of formalization (written rules, procedures, and standardized processes) is counterproductive and restricts their ability to solve unique client problems. To manage such professionals effectively, the organization should have little formalization.

Assess alternative options

• "bring the organization immediately into revitalization": There is no indication of organizational decline or crisis requiring immediate revitalization.
• "use as much authority as much as possible": Professional employees resist highly centralized, autocratic authority; they require autonomy.
• "discourage horizontal communication because it violates the chain of command": In a consulting firm with diverse specialists, horizontal communication is essential for cross-functional collaboration and problem-solving.

Connect to organizational theory

Using the Organizational Structure knowledge point, professional organizations function best with decentralized decision-making and low formalization, allowing experts to coordinate laterally and adapt to complex, non-routine tasks.

Answer:

• bring the organization immediately into revitalization.
• have little formalization. (Correct answer)
• use as much authority as much as possible.
• discourage horizontal communication because it violates the chain of command.