Question

question: 9 of 10
time remaining: 08:16:40
pause remaining: 00:05:00
a nurse overhears two assistive personnel (aps) disagreeing about client care assignments. which of the following actions by the nurse demonstrates conflict resolution?
report the aps to the charge nurse.
confront the aps to discuss their argument.
tell the aps they are acting immature.
allow the aps to resolve their issues.

Explanation:

Conflict resolution involves directly addressing the issue. Reporting (A) avoids direct engagement. Labeling (C) is unprofessional. Allowing (D) may not ensure resolution. Confronting (B) enables open communication to resolve the disagreement about client care assignments.

Answer:

B. Confront the APs to discuss their argument.