Question

question 10
a conflict emerges amongst staff about who should handle an influx of administrative tasks on top of patient care, leading to tension. how should the team address this conflict to ensure that patient care is delivered?
○ allow the dispute to continue until one of the staff members decides to take on all the administrative tasks
○ assign each team member specific roles based on their expertise and workload, with some focusing on patient care and others on administrative duties to ensure a balanced workload
○ halt all tasks until the team can meet after the shift to discuss and agree on a distribution of tasks
○ have the most senior staff member make a quick decision on task assignment without team input, to keep the workflow moving

Explanation:

• Option 1: Allowing the dispute to continue risks prolonged tension and neglect of tasks.
• Option 2: Assigning roles based on expertise and workload balances tasks and uses team strengths.
• Option 3: Halting all tasks disrupts patient care and operations.
• Option 4: A senior - only decision without team input may cause resentment and miss team insights.

Answer:

B. Assign each team member specific roles based on their expertise and workload, with some focusing on patient care and others on administrative duties to ensure a balanced workload