Question

pre lesson 3 - a veteran comes into a va facility so that he can refill his medications, but he is unsure where he has to go. he describes situations where he has seen various doctors for health issues including his heart, arthritis, mental health, and diabetes. what is your next course of action?
you tell him that he is very similar to everyone else and that he should talk to the information desk.
you escort him to the pharmacy so that he can refill his prescriptions.
you sit down with him and talk about the various issues he has mentioned.
you call the social work office to meet with him to address his concerns.

Explanation:

The veteran has multiple health - related concerns and needs help addressing them. Calling the social work office to meet with him to address his concerns is the most comprehensive approach as social workers can help with navigating healthcare systems, accessing resources, and addressing non - medical issues related to his health situation. Telling him he's similar to others (first option) is dismissive. Escorting to pharmacy (third option) only addresses prescription refill, not his broader concerns. Sitting and talking (second option) is good but may not provide the necessary resources like a social worker can.

Answer:

You call the social work office to meet with him to address his concerns.