Question

multiple choice 20 points
another type of emotional intelligence is knowing and understanding the emotions of others through ____ and ____
social - awareness and relationship management
social - awareness and self - awareness
relationship management and self - awareness
self - confidence and social - awareness
multiple choice 20 points
______ occurs when the receiver receives the message, understands the message and responds to the message.
relationship management
flexibility
social awareness
effective communication

Explanation:

For question 5, social - awareness helps in understanding others' emotions and relationship management can be related to acting on that understanding. Self - awareness is about one's own emotions and self - confidence is more about self - perception rather than understanding others' emotions.
For question 6, effective communication involves the receiver getting, understanding and responding to a message. Relationship management is about handling relationships, flexibility is about adaptability and social awareness is about being aware of social cues and others' emotions, not directly about message - response.

Answer:

1. Social - Awareness and Relationship Management
2. Effective Communication