Question

memorandum
to: all employees, goldman vitality healthcare
from: it department
subject: computer login passwords
please be aware that all employees with company - owned computers will now be required to change their login passwords every thirty days. this new practice will ensure heightened security for our employees, customers, and healthcare providers.
you will receive an email notification every thirty days prompting you to change your password. if you do not make the change within the specified timeframe, you will be locked out of your account.
here is how to change your password:

1. while your computer is starting up, hold down the f5 key.
2. select \change a password.\
3. verify your user id is correct.
4. enter your current password.
5. enter your new password.

if you require further assistance, please call or email the it department.
when should an employee begin the process for changing a password?
after logging in to the computer
right before shutting down the computer
while the computer is starting up
after opening the password manager

Explanation:

The memorandum clearly states "While your computer is starting up, hold down the F5 key" as the first step in the password - changing process.

Answer:

while the computer is starting up