Question

a medical assistant is scheduling a patient’s follow - up appointment and the patient is requesting a telehealth visit. which of the following guidance should the assistant offer the patient?
tell the patient they must get their vital signs taken prior to the visit.
provide the patient a list of software and technical requirements for the appointment.
let the patient know that the appointment can be in a public place as lowered voices are used.
inform the patient that a public - facing video communication application, such as social media platforms are acceptable.

Explanation:

Telehealth visits rely on technology. Providing software and technical requirements ensures the patient can participate effectively. Vital - signs may not always be required pre - visit. Telehealth appointments should be private to protect patient privacy, so public places are not suitable. Social media platforms may not meet privacy and security standards for healthcare.

Answer:

Provide the patient a list of software and technical requirements for the appointment.