Question

matching exercise: effective communication in the workplace
instructions: match each term in column a with the correct definition or example in column b. write the letter of the correct answer on the line provided.
column a

1. active listening
2. nonverbal communication
3. feedback
4. clarity
5. tone of voice
6. empathy
7. open - ended questions
8. professional email etiquette
9. body language
10. paraphrasing

column b
a. choosing words that are simple, precise, and free from jargon.
b. understanding another persons feelings or perspective.
c. using polite greetings, correct grammar, and a clear subject line in messages.
d. listening carefully, without interrupting, to fully understand the speaker.
e. providing constructive responses to help improve communication and performance.
f. maintaining eye contact, nodding, and showing youre engaged.
g. using gestures, posture, and facial expressions to communicate.
h. the emotional quality in your voice that affects how your message is received.
i. the practice of restating what someone said to confirm understanding.
j. asking questions that encourage detailed responses than yes/no answers.

Explanation:

• Active Listening: It involves listening carefully without interrupting to fully understand the speaker, which matches option d.
• Nonverbal Communication: Using gestures, posture, and facial expressions to communicate is non - verbal, so it matches option g.
• Feedback: Providing constructive responses to help improve communication and performance is feedback, matching option e.
• Clarity: Choosing words that are simple, precise, and free from jargon ensures clarity, so it matches option a.
• Tone of Voice: The emotional quality in the voice that affects message reception is tone of voice, matching option h.
• Empathy: Understanding another person's feelings or perspective is empathy, matching option b.
• Open - Ended Questions: Asking questions that encourage detailed responses (not just yes/no) is open - ended questions, matching option j.
• Professional Email Etiquette: Using polite greetings, correct grammar, and a clear subject line in messages is professional email etiquette, matching option c.
• Body Language: Maintaining eye contact, nodding, and showing engagement are part of body language, matching option f.
• Paraphrasing: The practice of restating what someone said to confirm understanding is paraphrasing, matching option i.

Answer:

1. d
2. g
3. e
4. a
5. h
6. b
7. j
8. c
9. f
10. i