Question

match the terms or examples on the left with the correct statements on the right:

left options:

• characteristics
• prejudice
• interrupting or showing impatience, such as through clicking a pen or drumming fingers
• demonstrating good communication and listening skills and remaining professional at all times

right statements:

• honesty, reliability, dependability, integrity, and organization are examples of important pharmacy technician ___.
• personal and social bias, which brings about discrimination and can prevent effective communication and interfere in providing patient care, is called ___.
• negative communication can have a negative impression on patients and other healthcare professionals. an example of negative communication is ___.
• conflict may develop in the pharmacy over many issues, including prescriptions unable to be filled or pricing. pharmacy technicians can deal with conflict by ___.

Explanation:

Match first statement

Using the Pharmacy Professionalism knowledge point

• Statement: "Honesty, reliability, dependability, integrity, and organization are examples of important pharmacy technician ___."
• Analysis: These qualities represent personal and professional attributes.
• Matching term: characteristics

Match second statement

• Statement: "Personal and social bias, which brings about discrimination and can prevent effective communication and interfere in providing patient care, is called ___."
• Analysis: Preconceived opinions or biases that lead to discrimination represent prejudice.
• Matching term: prejudice

Match third statement

Using the Patient Communication knowledge point

• Statement: "Negative communication can have a negative impression on patients and other healthcare professionals. An example of negative communication is ___."
• Analysis: Behaviors like interrupting or showing impatience directly demonstrate negative communication.
• Matching term: interrupting or showing impatience, such as through clicking a pen or drumming fingers

Match fourth statement

• Statement: "Conflict may develop in the pharmacy over many issues, including prescriptions unable to be filled or pricing. Pharmacy technicians can deal with conflict by ___."
• Analysis: Resolving conflicts professionally requires maintaining strong communication, active listening, and composure.
• Matching term: demonstrating good communication and listening skills and remaining professional at all times

Answer:

Question 1

Honesty, reliability, dependability, integrity, and organization are examples of important pharmacy technician <blank>characteristics</blank>.

Question 2

Personal and social bias, which brings about discrimination and can prevent effective communication and interfere in providing patient care, is called <blank>prejudice</blank>.

Question 3

Negative communication can have a negative impression on patients and other healthcare professionals. An example of negative communication is <blank>interrupting or showing impatience, such as through clicking a pen or drumming fingers</blank>.

Question 4

Conflict may develop in the pharmacy over many issues, including prescriptions unable to be filled or pricing. Pharmacy technicians can deal with conflict by <blank>demonstrating good communication and listening skills and remaining professional at all times</blank>.