Question

mary and cassie are talking about a problem cassie is having in her personal life. mary expresses concern for cassies problem and listens for the emotion in cassies as she describes what is going on in her life. marys listening style could best be described as:
○ critical
○ relational
○ analytical
○ empathetic

Explanation:

Empathetic listening involves showing concern and focusing on the emotions of the speaker. Mary expresses concern and listens for Cassie's emotions, which is characteristic of empathetic listening. Critical listening is for evaluating information, relational listening emphasizes relationships but not as specifically on emotions as empathetic listening, and analytical listening is for breaking - down and understanding complex information.

Answer:

D. Empathetic