Question

julie & carls clothing
managing returned articles of clothing
for the first 30 days after the sale, we offer a full refund and have a no - questions - asked return policy. this means that the customer is not required to provide a reason when returning an item during the first 30 days. after the first 30 days, customers are still given a refund and no questions are asked; however, there is a 10 percent handling charge.
all returns should be kept in the return bin behind the counter. first, the closing manager should look at returned items for any damage. damaged items will be donated to a local theater group that uses the clothing during their theater productions. the donation box is in the stockroom. this box will be collected by the theater group once a month.
if an article of clothing is undamaged, the manager must steam the article to get rid of wrinkles. the clothes steamer is located behind the cash register counter. steamed clothes should be hung on the
eturn to floor\ cart. the opening manager should have employees return clothes to the proper location on the floor during idle time when there are no customers in the morning.
you are a clerk at julie & carls clothing. a customer wants to return a coat he bought 45 days ago.
according to the document shown, you should
a. look at the coat for any damage
b. ask if he would like to donate the coat to the theater group.
c. tell him he waited too long to return the coat.
d. accept the return but tell him there is a 10 percent handling fee.
e. tell him you can accept the return if he answers your questions.

Explanation:

The document states that after 30 days, customers still get a refund with no questions asked but there's a 10 - percent handling charge. The customer is returning the coat 45 days after purchase.

Answer:

D. accept the return but tell him there is a 10 percent handling fee.