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Question
jason’s friend lola has a problem. what action should jason take to let lola know that he is there for her?
repeat the important ideas he hears lola saying.
interrupt lola with ideas on how to solve her problem.
assume he understands the basis for lola’s problem.
make lola comfortable by avoiding eye contact.
To support Lola, active listening is key. Repeating important ideas (paraphrasing) shows understanding and support. Interrupting is disrespectful, assuming understanding is risky (he may be wrong), and avoiding eye contact can seem uncaring. So repeating her ideas is the best action.
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A. Repeat the important ideas he hears Lola saying