Question

in the expo zone to own, select all the responsibilities that apply.

finalizes an order
controls the pace of the line
upsells drinks and desserts
ensures 100% order accuracy
moves to tortilla when the line backs up

Explanation:

Analyze the Expo role

In restaurant operations, specifically within Chipotle's service line, the Chipotle Position Descriptions define the Expo (Expositor) as the critical link between the line and the cash register. The Expo's primary "Zone to Own" responsibilities focus on packaging the meal, ensuring everything is correct, and maintaining speed.

Evaluate each responsibility

• Finalizes an Order: Yes. The Expo packages the items (bags them, adds lids, napkins, utensils) to complete the physical order.
• Controls the Pace of the Line: No. Line pacing is typically managed by the Tortilla station or the manager on duty.
• Upsells Drinks and Desserts: No. Suggestive selling and upselling of drinks, chips, or desserts is a primary responsibility of the POS (Cashier) station.
• Ensures 100% Order Accuracy: Yes. The Expo is the final quality check to ensure the guest's order is perfectly accurate before handing it over or passing it to the cashier.
• Moves to Tortilla when the line backs up: No. Under standard "Zone to Own" rules, team members must remain in their designated zones during peak periods to maintain throughput rather than jumping to other stations unless directed.

Identify correct selections

Based on standard Restaurant Operations and station guidelines, the Expo's responsibilities in their Zone to Own are:

1. Finalizes an Order
2. Ensures 100% Order Accuracy

Answer:

• Finalizes an Order (Correct answer)
• Controls the Pace of the Line
• Upsells Drinks and Desserts
• Ensures 100% Order Accuracy (Correct answer)
• Moves to Tortilla when the line backs up