Question

exam: basic principles of communication

1. which of the seven cs of communication involves being direct and focused?

• courteous
• complete
• concrete
• concise

1. john always speaks openly and honestly with his clients. he shows empathy and takes the time to listen to them. which of the seven cs of communication does this represent?

• correct
• courteous
• coherent
• concise

1. what is one way to make sure your communication is clear?

• be open and honest
• organize your thoughts and ideas
• use words that are easy to understand
• keep things simple

Explanation:

Analyze Question 1

The first question asks which of the seven Cs of communication involves being direct and focused.

• "Concise" means expressing what needs to be said in as few words as possible, being direct, and keeping to the point without unnecessary filler.
• "Courteous" relates to politeness.
• "Complete" means providing all necessary facts.
• "Concrete" means being specific and clear rather than vague.

Therefore, being direct and focused is the definition of being concise.

Analyze Question 2

The second question describes John, who speaks openly and honestly, shows empathy, and listens to his clients.

• "Courteous" communication respects the receiver's culture, values, and feelings. It is friendly, open, empathetic, and honest.
• "Correct" refers to grammatical and factual accuracy.
• "Coherent" means logical and consistent.
• "Concise" means brief and direct.

Showing empathy, listening, and being open and honest represent courteous communication.

Analyze Question 3

The third question asks for one way to make sure your communication is clear.

• Clear communication focuses on a specific message or goal at a time, using simple, easy-to-understand language so the receiver is not confused.
• "Use words that are easy to understand" directly ensures clarity by eliminating ambiguity or complex jargon.
• While keeping things simple is related, using words that are easy to understand is the most direct method to ensure clarity of the message itself.

Answer:

Question 1

• (A) Courteous
• (B) Complete
• (C) Concrete
• (D) Concise (Correct answer)

Question 2

• (A) Correct
• (B) Courteous (Correct answer)
• (C) Coherent
• (D) Concise

Question 3

• (A) Be open and honest
• (B) Organize your thoughts and ideas
• (C) Use words that are easy to understand (Correct answer)
• (D) Keep things simple