Question

conflict resolution post assessment
question 10 of 16
what is the correct way to handle this conflict?
read the scenario below then answer the question.
susan must select music
to go along with a
presentation she is giving.
she starts blasting music
while shuffling through
songs.
jack and charlie are
working silently in the
same room but cant
focus because the music
is too loud.
help jack and charlie handle the situation.
select the best answer. then, click submit.

• yell at susan from across the room to turn down the volume.
• ignore the situation.
• walk over to susan and ask her if she can turn down the volume because they are working.
• discuss how distracting the music is in front of susan without directly discussing it with her.

Explanation:

Effective conflict resolution involves respectful, direct communication to address the issue without aggression or avoidance. Yelling is confrontational, ignoring leaves the problem unaddressed, and discussing behind someone’s back is indirect. Walking over to ask politely explains the impact of the loud music (distracting work) and requests a solution, which is collaborative and clear.

Answer:

Walk over to Susan and ask her if she can turn down the volume because they are working.