Question

apathy
displacement
remain calm, observant, and patient and request assistance
regression
appearance

a pharmacy technician who does not care of show interest in a patients situation is demonstrating __.

a pharmacy technician may be faced with uncomfortable situations when a patient projects angry or negative feelings towards them unrelated to the pharmacy transaction. when a patient displays this behavior, it is called __.

when a patient is projecting displacement behavior, the pharmacy technician should __.

making excuses or not completing a certain thing is called __.

in addition to taking pride in your work, respecting patients and co-workers, and being dependable, and example of professionalism is your __.

Explanation:

Analyze the first scenario

Using the Pharmacy Professionalism knowledge point

• Scenario: A pharmacy technician who does not care or show interest in a patient's situation is demonstrating \_\_\_\_.
• Analysis: A lack of interest, concern, or sympathy is the definition of apathy.
• Match: "apathy"

Analyze the second scenario

• Scenario: A pharmacy technician may be faced with uncomfortable situations when a patient projects angry or negative feelings towards them unrelated to the pharmacy transaction. When a patient displays this behavior, it is called \_\_\_\_.
• Analysis: Projecting feelings from one target to another target (like taking out anger on the technician) is a psychological defense mechanism known as displacement.
• Match: "displacement"

Analyze the third scenario

• Scenario: When a patient is projecting displacement behavior, the pharmacy technician should \_\_\_\_.
• Analysis: In difficult patient interactions, the professional response is to stay composed, monitor the situation, and seek help if needed.
• Match: "remain calm, observant, and patient and request assistance"

Analyze the fourth scenario

• Scenario: Making excuses or not completing a certain thing is called \_\_\_\_.
• Analysis: Reverting to immature behaviors or avoiding responsibilities through excuses can be classified under regression in behavioral contexts.
• Match: "regression"

Analyze the fifth scenario

Using the Pharmacy Professionalism knowledge point

• Scenario: In addition to taking pride in your work, respecting patients and co-workers, and being dependable, an example of professionalism is your \_\_\_\_.
• Analysis: Professionalism includes physical presentation and grooming.
• Match: "appearance"

Answer:

No.	Problem	Answer
2	A pharmacy technician may be faced with uncomfortable situations when a patient projects angry or negative feelings towards them unrelated to the pharmacy transaction. When a patient displays this behavior, it is called \_\_\_\_.	displacement
3	When a patient is projecting displacement behavior, the pharmacy technician should \_\_\_\_.	remain calm, observant, and patient and request assistance
4	Making excuses or not completing a certain thing is called \_\_\_\_.	regression
5	In addition to taking pride in your work, respecting patients and co-workers, and being dependable, and example of professionalism is your \_\_\_\_.	appearance