Question

1. if a client is unhappy with the result, the first step is to: *

argue
listen to their concerns
deny responsibility
walk away

Explanation:

In client service, when a client is unhappy, the appropriate first step is to listen to their concerns to understand the issue and address it. Arguing, denying responsibility, or walking away are unprofessional and do not resolve the problem.

Answer:

B. Listen to their concerns