Question

1. when speaking on the phone the best way to promote a feeling of friendliness is:

a: enunciate each word and be abrupt
b: speak quickly to save on time
c: use slang words to be friendly
d: smile, to reflect the \voice with a smile\

1. a protective membrane covering the brain and the spinal cord is:

a: meninges
b: endocardium
c: synovial fluid
d: pleural fluid

1. of the following statements, which applies to the human heart?

a: is a gland
b: has four chambers
c: oxygen transporting system
d: measures about 7 mm in size

1. an allergic reaction resulting from an abnormal sensitivity is called:

a: hepatotoxicity
b: congestion
c: hypersensitivity
d: toxic

1. which of the following are involved in the practice of aseptic technique?

a: clean hands
b: alcohol disinfection
c: use of a laminar flow hood
d: all of the above

1. which is the basic unit of weight in the metric system, approximately equal to a cubic centimeter of water?

a: milliliter
b: gram
c: liter
d: kilogram

1. a person who dispenses drugs and counsels patients is called a:

a: doctor
b: clerk
c: pharmacist
d: nurse

1. the transfer of tissue between two genetically dissimilar individuals of the same species is called:

a: allograft
b: amputation
c: adhesion
d: anastomosis

1. a hospital requisition says that a specimen must be drawn at 1530. what time would that be?

a: 3:30 a.m.
b: 3:30 p.m.
c: 4:30 a.m.
d: 4:30 p.m.

1. which chamber of the heart receives blood from the lungs?

a: left ventricle
b: right ventricle
c: left atrium
d: right atrium

Explanation:

1. Smiling while speaking on the phone can be "heard" in the tone of voice, creating a friendly impression. Enunciating abruptly (A) is unfriendly, speaking quickly (B) may seem dismissive, and using slang (C) is unprofessional.
2. The meninges are the protective membranes around the brain and spinal cord. The endocardium (B) is in the heart, synovial fluid (C) is in joints, and pleural fluid (D) is around the lungs.
3. The human heart has four chambers (two atria and two ventricles). It is a muscle, not a gland (A). The oxygen - transporting system is the whole circulatory system (C), and it is much larger than 7mm (D).
4. Hypersensitivity is an abnormal allergic reaction. Hepatotoxicity (A) is liver toxicity, congestion (B) is fluid buildup, and "toxic" (D) is a general term.
5. Aseptic technique involves clean hands (A), alcohol disinfection (B), and laminar flow hoods (C) to prevent contamination.
6. A gram is the basic metric unit of weight. A milliliter (A) is volume, a liter (C) is 1000 grams (for water), and a kilogram (D) is 1000 grams.
7. A pharmacist dispenses drugs and counsels patients. A doctor (A) diagnoses and treats, a clerk (B) does administrative work, and a nurse (D) provides patient care.
8. An allograft is tissue transfer between genetically dissimilar individuals of the same species. Amputation (B) is removal of a limb, adhesion (C) is tissue sticking, and anastomosis (D) is connection of vessels.
9. 1530 in 24 - hour time is 3:30 P.M. (12 - hour time). 15 - 12 = 3 for the hour.
10. The left atrium receives oxygenated blood from the lungs. The left ventricle (A) pumps it out, the right ventricle (B) pumps to the lungs, and the right atrium (D) receives from the body.

Answer:

1. D. smile, to reflect the "voice with a smile"
2. A. meninges
3. B. has four chambers
4. C. hypersensitivity
5. D. all of the above
6. B. gram
7. C. pharmacist
8. A. Allograft
9. B. 3:30 P.M.
10. C. left atrium